Customers Services, Terms & Conditions
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Prices
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Prices quoted online exclude UK VAT where appropriate. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. We normally update any changes immediately.
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Delivery
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Orders are always shipped at the first opportunity. If an item is not in stock it may be necessary to order that item from one of our suppliers before it can be dispatched. In which case delivery's can be delayed. If we are unable to supply items you have ordered due to them being out of stock we will contact you. We will do this to inform you the items are out of stock and reassure payment has not been taken. (It is our policy not to charge for goods until stock has been confirmed). We also do this to see if an alternative item would be suitable.
We aim to despatch all on line order placed before 3:00pm on the same day. In some cases this may not be possible due to nil-stocks. However, we are currently despatching 97% of on line order placed before 3:00pm on same day. It is incumbent on the customer to be ready to receive their order when the courier arrives.
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Returns Procedures
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Outlined below are the terms and conditions for returns to LR Spare Parts, Unit 5, Swanbridge Industrial Park, Black Croft Road, Witham, Essex CM8 3YN. Adherence to these procedures will assist us in processing returns and inspections more quickly. Please note that no returns can be accepted for credit unless you have obtained a returns authorisation number from our sales staff on + 44 (0)1376 511550
VERY IMPORTANT : Goods returned to us must be placed in an additional outer box (not just the item’s own box) with padding (foam, airfil, Jiffy bags or other impact-absorbing material) between all sides of the item’s box and the outer box. Items lost or damaged in transit to us cannot be credited, whatever the reason for their return.
30-DAY NO QUIBBLE REFUND/REPLACEMENT GUARANTEE: We will accept the return of any item within 30 days of delivery for any reason whatsoever provided authorisation for return is obtained No restocking charges will apply Sales staff will not be able to authorise the return of goods that have been held for longer than 30 days. Contact sales and obtain an authorisation number You will be asked for the reason for return in order to speed up inspections. Conditions Goods returned must reach us in original condition and original retail packaging and must be complete in all respects A repackaging charge of 10% will be levied if goods have to be repackaged. Customers are responsible for returning the item to us at their cost. If goods were originally sent out carriage free, our cost of carriage will be offset against the creditGOODS CORRECTLY ORDERED BUT INCORRECTLY SUPPLIED: Contact sales to inform us of the error You will be given a returns authorisation number and arrangements will be made for an exchange of goods If the goods were incorrectly ordered, see 30-day guarantee terms above. Conditions Goods are to be returned in original condition and original retail packaging and must be complete in all respects. If the items were sent to you by courier, collection can be arranged Regrettably, Royal Mail does not arrange collection, so we respectfully ask that you post the item back to us Your postage charge, to a maximum of £3.50, will be refunded to you, or by prior arrangement. Replacement items will be sent to you carriage free.GOODS DAMAGED IN TRANSIT: Contact sales immediately on receipt of damaged goods and obtain a returns authorisation number. If goods are delivered by courier, please inspect for damage. If there is any damage; sign for goods 'damaged' and then contact us. We must receive notification of damage within 5 working days of receipt of goods. We cannot accept liability for damage to goods that were sent to yourselves and then sent on to your customer without being checked. If the items were sent to you by courier, collection can be arranged.If the items were sent by Royal Mail we ask that you kindly post them back to us.Your postage charge, to a maximum of £3.50, will be refunded to you, unless by prior arrangement. Replacement items will be sent to you carriage free. On contacting sales to obtain an authorisation number you will be asked to give a detailed description of the fault. Goods are to be returned to LR Spare Parts for inspection – ONLY the part that is damaged/faulty should be returned, not the set. All warranty returns have to be inspected.If inspection results confirm that the product is faulty, a replacement for the faulty unit will be sent to you free of charge. Goods that are not deemed to be faulty will be returned to you with your next order. PROBLEMS NOT COVERED BY WARRANTY: (particular to lamp units) Condensation is not considered by manufacturers to be a defect of the lamp unit It is virtually impossible to avoid – particularly in a cold, predominantly damp climate such as the UK’s. The combination of a hot bulb and moist air will unavoidably lead to moisture condensing on the cold outer lens from time to time This is evident on ALL lamps – including those fitted on the car originally.It is simply more obvious on a clear lens than on amber or red. Leaking resulting from the incorrect fitment of the gasket or bulbholder on the lamp. Lamps are tested at the warehouse with the bulbholders and gaskets correctly placed to check for water ingress. Damage resulting from incorrect fitment or use of incorrect parts (like bulbs of incorrect wattage) or customer abuse will not be covered by warranty.This includes damage resulting from inserting bulholders into the wrong socket. Over-tightening of mounting screws resulting in damage to the unit. .
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Viewing Orders
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You can view and manage your orders by logging in to your account. You can also reorder from your historical orders
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Updating Account Information
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You can manage your account and billing and shipping information by logging in from the top menu. You will then see information on your addresses, orders and reviews. You can also add yourself to newsletters, etc
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Cancellations
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If you wish to cancel your order before the goods have been shipped, please telephone 01376 511550 and obtain a cancellation confirmation reference, you will then be reverse creditted. Otherwise, please refer to returned goods procedure.
